Error que se presenta cuando se intenta instalar Scribe Insight y el programa de instalación se detiene porque detecta un inicio de sistema pendiente. Si despues de reiniciar el equipo (preferiblemente más de 1 vez) se sigue mostrando el mensaje estos son los pasos a seguir:

Symptom:
The following error message is displayed at Launcher startup:
“A prior installation has not completed. Before you can continue you must restart your computer.”
Causes:
·         If any registry entries are found in HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRunOnce
Log “Reboot is required. RunOnce key.”
·         If any subkey found under registry key HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRunOnceEx
Log “Reboot is required. RunOnceEx subkey.”
·         If registry entry found
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSession Manager : PendingFileRenameOperations
Log “Reboot is required. PendingFileRenameOperations entry.”
·         If registry entry found
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerInProgress
Log “Reboot is required. Install in progress”
·         If registry entry found
HKEY_LOCAL_MACHINESOFTWAREMicrosoftUpdates : UpdateExeVolatile
                Log “Reboot is required. UpdateExeVolatile entry.”
·         When attempting to delete a service and that service is marked for delete (ie, the following registry value exists)
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices<ServiceName> : DeleteFlag
Resolution:
If after rebooting (possibly more than once) the symptom still occurs, delete the following registry keys or values:
·         Any registry entries under : HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRunOnce
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRunOnceEx
·         The registry value “PendingFileRenameOperations” under HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSession Manager
·         The registry value “UpdateExeVolatile” under HKEY_LOCAL_MACHINESOFTWAREMicrosoftUpdates
·         The registry key
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerInProgress
·         The registry value “DeleteFlag” under HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices<ServiceName>

Nuevo_Logo